McCallum Industries

The phone rings, the email pings, and within minutes, a worried customer is smiling again—that is the daily win for a Customer & Business Support team member in Henderson, Auckland, New Zealand. McCallum Industries, a proud family-owned FMCG company making safe, high-quality food products for Kiwi and international families, is adding one highly organised, people-loving pro to their tight-knit crew. This full-time permanent role runs Monday to Friday, 8:30 am–5 pm, on-site only in Henderson. The ad was posted just 5 hours ago. Five-plus years in reception, customer service, or executive assistance, plus a proactive, friendly vibe, are your ticket.

Henderson hums with industry energy—perfect for a role that touches every corner of the business. As Customer & Business Support in Henderson, Auckland, you will handle consumer queries, cover reception and order processing, coordinate events and donations, and keep the team connected. McCallum values care, collaboration, and continuous improvement—this seat keeps the heartbeat strong.

Requirements

McCallum wants calm-under-pressure communicators.

You are perfect with:

5+ years reception/customer service/exec assist.
Excellent spoken/written communication.
Confidence with everyone—consumers to CEOs.
Top organisation, detail, time management.
Proactive, friendly, priority juggler.
Microsoft Office + ERP/CRM comfort.

NZ permanent work rights required.

Responsibilities

Your week is a variety with purpose.

Key areas:

First contact for consumer product queries—resolve end-to-end.
Manage emails, calls, socials, and retailer portals with empathy.
Cross-team with quality, marketing, and warehouse for fast fixes.
Track, share feedback for improvements.
Reception/order cover—greet visitors, process orders, and mail.
Coordinate events—conferences to culture days.
Support donations, onboarding, and internal comms.

8:30–5, Mon–Fri, closed public holidays only.

Benefits

Competitive salary + family-business perks.

Permanent Full-Time – security.
Family-Owned Culture – care first.
Meaningful Impact – real resolutions.
Team Events – connection.
Growth Company – FMCG leader.
Henderson Location – easy, West Auckland.

Great people, great products.

How to Apply

Connect your future.

Update CV—highlight 5+ years, systems, people wins.
Write a short cover—why McCallum + your style.
Apply via Seek or email Aimee.Adamson@mccallum.co.nz.
Subject: “Customer & Business Support – Henderson”
Send ASAP—fresh ad.

They hire warm, organised hearts fast.

Support Success in Henderson

Joining Customer & Business Support in Henderson, Auckland with McCallum Industries means full-time permanent, people-focused work. 5+ years exp, communication fire, one role. From queries to culture, you connect. Apply now and keep a family brand smiling.

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