Customer Service Support Lead Job in Hartlepool, UK

Are you in the UK and looking for a job where you can be the voice of the customer? Bridgman IBC is hiring a Customer Service Support Lead in Hartlepool, UK, to deliver exceptional service and streamline client experiences. This full-time, permanent role offers £25,000 to £27,000 per year, with standard hours from 08:30 to 17:00 Monday to Thursday and 08:30 to 16:00 on Friday. Applications close on September 6, 2025, so you will want to apply soon. If you are organized and passionate about customer satisfaction, this Customer Service Support Lead job could be your perfect fit. Ready to make clients feel heard and valued?

Requirements for Customer Service Support Lead Job

To excel in this Customer Service Support Lead job, you need strong communication skills and a customer-focused mindset. Here is what Bridgman IBC expects:

• Experience: Previous work in customer service, administration, or order processing.

• Eligibility: Right to work in the UK without sponsorship.

• Skills: Excellent verbal and written communication for client interactions.

• Technology: Comfortable using CRM systems and standard office software.

• Attributes: Strong organizational skills, ability to multitask, and calmness under pressure.

This role is ideal for someone who thrives on solving problems and building relationships. Can you champion the customer’s needs?

Responsibilities of Customer Service Support Lead Job

As a Customer Service Support Lead at Bridgman IBC, you will be the first point of contact for clients, ensuring their inquiries are handled efficiently. Your work will keep operations smooth. Here is what you will do:

• Handle Inquiries: Answer customer calls with a friendly, professional approach.

• Log Details: Accurately record client inquiries in the CRM system.

• Track Orders: Monitor orders from placement to delivery, providing timely updates.

• Coordinate Teams: Liaise with operations, contract management, and senior staff to resolve issues.

• Follow Up: Contact customers about submitted quotes and confirm delivery requirements.

This role is fully on-site at TS25 1PU, Hartlepool, with no remote work option. It is a dynamic job for someone who enjoys client interaction.

Benefits of Customer Service Support Lead Job

This Customer Service Support Lead job offers more than just a salary—it is a chance to grow with a supportive company. The benefits make this role stand out. Here are the highlights:

• Competitive Salary: Earn £25,000 to £27,000 per year.

• Pension Plan: Secure your future with a workplace pension scheme.

• Additional Perks: Access to life insurance, childcare vouchers, and a cycle-to-work scheme.

• Career Growth: Benefit from opportunities for professional development.

• Stable Hours: Work predictable hours with early Friday finishes.

This job is perfect for someone seeking a rewarding customer service career. You will feel valued at Bridgman IBC.

How to Apply

Ready to take on the Customer Service Support Lead job? Applying is quick and straightforward. Follow these steps to get started:

1. Prepare a CV highlighting your customer service experience and eligibility to work in the UK.

2. Submit your application through Bridgman IBC’s careers page or contact their recruitment team.

3. Apply before the deadline of September 6, 2025, to secure your spot.

This role is open to all qualified candidates with the right to work in the UK, with a commitment to diversity and inclusion. Want to learn more? Check out similar roles on Indeed for insights into customer service positions.

Why This Job Is for You

The Customer Service Support Lead job at Bridgman IBC is ideal for someone with customer service experience who loves being the voice of the client. You will need strong organizational skills, CRM proficiency, and a calm demeanor. If you are ready for a role with a competitive salary, great benefits, and a collaborative team, this job is for you.

Do not miss this chance to join a dynamic company. With a solid salary, excellent perks, and growth opportunities, this Customer Service Support Lead job is a fantastic career move. Apply today and start your journey with Bridgman IBC!

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