Guest Relations Manager Job in London, United Kingdom

Picture yourself welcoming guests to a boutique hotel in the heart of London, creating unforgettable experiences in a city brimming with culture and charm. That is the exciting role you will embrace as a Guest Relations Manager with PPHE Hotel Group at Holmes Hotel London, located in Marylebone, London, W1U 6NF, United Kingdom. This full-time, permanent position offers a competitive salary, generous benefits, and a start date as soon as possible. You need prior experience as a Guest Relations Manager or Duty Manager and proficiency with Microsoft Office and Opera. Posted on September 21, 2025, this Guest Relations Manager job in London, United Kingdom, closes applications on October 21, so apply now to lead with hospitality.

PPHE Hotel Group values authenticity, and as a Guest Relations Manager, you will ensure exceptional service at Holmes Hotel, a unique boutique property. London’s vibrant Marylebone neighborhood, with its chic streets and cultural gems, makes this role a perfect blend of leadership and guest connection. If you are enthusiastic and care-driven, this job is your chance to shine.

Responsibilities: Leading with Exceptional Service

As a Guest Relations Manager in London, United Kingdom, you will oversee the guest relations team for PPHE Hotel Group, ensuring a seamless and memorable guest experience. Your role is about leadership and care.

Your responsibilities include:

• Managing the daily operations of the guest relations team with effective communication.
• Building and maintaining relationships with VIPs and regular guests.
• Resolving guest issues promptly to ensure satisfaction.
• Collaborating with Front of House teams to meet guest, colleague, and financial goals.
• Leading by example, motivating, and training team members.
• Upholding the hotel’s values of trust, respect, teamwork, enthusiasm, commitment, and care.

Your leadership will elevate the guest experience to new heights.

Requirements: What You Need to Succeed

PPHE Hotel Group seeks a Guest Relations Manager in London, United Kingdom, who is experienced and professional. The requirements are specific, targeting hospitality leaders.

You will need:

• Previous experience as a Guest Relations Manager or Duty Manager in a hotel.
• Proficiency with Microsoft Office and excellent knowledge of Opera software.
• Strong communication and leadership skills to inspire a team.
• Eligibility to work in the UK (valid work permit or right to work).
• Age of 18 or older, open to all genders.

A commitment to exceptional service is essential. PPHE Hotel Group fosters an inclusive, value-driven workplace.

Why Join PPHE Hotel Group?

This Guest Relations Manager job in London, United Kingdom, offers a competitive salary and a robust benefits package, including two wellness days, 30 days of holiday (increasing with service), discounted hotel rates across Europe, F&B discounts, two free meals daily, and access to 40% of your pay before payday via Wagestream. PPHE Hotel Group provides a permanent role with immediate start, rosters shared two weeks in advance, and a supportive environment with award-winning training. Additional perks include a pension plan, free dry cleaning for uniforms, and a “Recommend a Friend” scheme worth up to £750.

The real appeal is the location—Holmes Hotel in Marylebone, a boutique gem, which places you in London’s cultural heart, perfect for curious minds. This Guest Relations Manager job in London, United Kingdom, blends leadership with a vibrant city lifestyle, ideal for those passionate about hospitality.

Inside the Work Environment

This Guest Relations Manager role is on-site at Holmes Hotel London, W1U 6NF, United Kingdom, with no remote work, managed by PPHE Hotel Group. You will work in a boutique hotel setting, interacting with guests, leading teams, and standing for periods. Expect a 40-hour work week with shifts that may include evenings, weekends, or holidays to meet guest needs. The environment is fast-paced and guest-focused, requiring energy and professionalism. It suits those who thrive in dynamic, service-driven roles.

How to Apply for This Guest Relations Manager Role

Ready to lead with PPHE Hotel Group as a Guest Relations Manager in London, United Kingdom? Follow these steps to apply before the October 21, 2025, deadline:

1. Update your CV: Highlight your hotel management experience and proficiency in Opera.
2. Apply online: Submit your CV via PPHE Hotel Group Careers, referencing “req14176_1758465704.”
3. Confirm submission: Ensure your application is complete and sent on time.

This is an on-site role in London, United Kingdom. PPHE Hotel Group welcomes applications from eligible workers with valid UK work permits.

Create Memorable Experiences with PPHE Hotel Group

The Guest Relations Manager job in London, United Kingdom, with PPHE Hotel Group at Holmes Hotel is your chance to lead in a boutique hospitality setting. With competitive pay, generous benefits, and a vibrant location in Marylebone, it is ideal for passionate leaders. Apply by October 21, 2025, and start inspiring in London!

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