Sales and Customer Development Representative, Wigan, United Kingdom

Some roles let you hide behind a screen and send emails all day. This isn’t one of them. This is the kind of position where your voice, your follow-through, and your ability actually to listen turn one-off enquiries into long-term partnerships. You’re the person a busy site manager calls when they need a door that opens on time, or when something has gone sideways, and they need reassurance (and a solution) fast. In Wigan, at a company that’s been supplying industrial doors and shutters for years, they know exactly how valuable that single point of contact can be. Right now,w they’re looking for a Sales and Customer Development Representative who gets that – someone who enjoys being the reliable voice on the other end of the line.

The role sits inside the New Door and Part Sales team and reports directly to the Sales Director. It is full-time, permanent, on-site in Wigan (WN3 6PH), with a salary range of £30,000 to £35,000 per year depending on experience. You can start as soon as the right person is found, and applications close on 25 March 2026. This is not a cold-calling numbers game. It is about owning relationships – answering questions accurately, chasing quotations without nagging, solving small problems before they become big ones, and making sure every customer feels looked after from first contact to final delivery.

The Kind of Person Who Does Well Here

The company already has a strong reputation for reliability, so they need someone who adds to that rather than just maintains it.

You’ll thrive if you bring:

• Previous experience in internal sales, customer service, account management, or a similar client-facing role
• A real customer-first mindset – you understand that “good service” means proactive communication, not just answering when asked
• Strong verbal and written communication skills – clear emails, confident phone manner, ability to explain technical details simply
• Excellent organisation – you can juggle multiple quotations, follow-ups, and internal requests without dropping anything.g
• A calm head when things get busy or when a customer is frustrated
• Comfort using CRM systems and basic office software (they’ll train you on their specific tools)
• Flexibility to work in a fast-paced environment where priorities can shift quickly
• Genuine interest in industrial products – doors, shutters, loading bay equipment – even if you’re new to the sector

Knowledge of industrial doors or construction products is helpful but not essential – they provide proper training for the right person. What really matters is that you already have a track record of turning enquiries into orders and complaints into loyalty.

What a Typical Week Looks Like

No day is ever identical, but the core of the role stays consistent: be the bridge between customers and the rest of the business.

You will usually spend your time:

• Acting as the main point of contact for incoming customer enquiries – answering questions about products, lead times, pricing, and specifications
• Building and maintaining strong relationships with existing clients through regular, proactive outreach
• Processing quotations quickly and accurately, then following up persistently (but politely) until you get a decision
• Converting enquiries into firm orders by understanding customer needs and recommending the right solutions
• Coordinating with production, operations, and technical teams to keep orders moving and deliveries on schedule
• Logging everything properly in the CRM so nothing falls through the cracks
• Helping with basic social media content or campaigns when the team needs an extra hand
• Dealing with any customer concerns or feedback professionally and promptly
• Supporting the Sales Director with updates, reports, and administrative tasks as needed

The pace is steady with bursts of activity – quotation deadlines, urgent site issues, new enquiries coming in. You’ll finish most days knowing you moved several opportunities forward and kept a few customers happy, who chose to deal with this company.

Why This Sales Role Feels Worthwhile

This isn’t a high-pressure outbound sales job where you’re judged purely on cold-call numbers. It’s relationship-driven internal sales with real support behind you.

Here is what makes the position attractive:

• Salary range of £30,000–£35,000 per year
• Permanent full-time contract with standard working hours
• Working for an established manufacturer with a strong reputation in industrial doors and shutters
• Opportunity to develop long-term client relationships rather than chasing one-off deals
• Proper training on the product range and internal systems
• A collaborative environment where your input is valued
• The satisfaction of knowing your work helps keep construction sites, warehouses, and loading bays operating smoothly
• Clear progression path – strong performers often move into more senior sales or account management roles

The company culture is built on working together, pride in the product, authenticity, and spirit – they really do try to live those values day to day.

How to Apply for the Sales and Customer Development Representative Position

The process is simple and direct.

Here is what to do:

1. Visit the original job advert (reference BRA-7004)
2. Click “Apply for this job” and follow the online application steps
3. Upload your CV and write a short covering note highlighting your customer service/sales experience and why you’d enjoy working with industrial door products.
4. Submit before 25 March 2026

The recruitment team reviews applications personally and usually contacts suitable candidates within a few days. If you’d like an informal chat before applying, feel free to reach out – they’re happy to answer questions.

A Sales and Customer Development Representative role in Wigan lets you earn £30,000–£35,000 per year while acting as the trusted first point of contact for customers, processing quotations, chasing follow-ups, coordinating with production teams, and building long-term relationships in the industrial door and shutter sector.

With previous experience in internal sales or customer service and a proactive, customer-focused approach, you already have what the company needs most. The salary is competitive, the environment is supportive, and the chance to work for a respected manufacturer with real progression opportunities makes the position feel solid and future-proof. If you’re organised, enjoy solving problems for clients, and want a role where your communication skills directly drive business, this Sales and Customer Development Representative job could be the rewarding step forward you’ve been looking for.

Click apply today – the team in Wigan would love to meet someone ready to help keep their customers moving.

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