Senior Service Delivery Controller Job in Mangere, Auckland, New Zealand

Are you a proactive leader passionate about optimizing public transport operations? Kinetic is hiring a Senior Service Delivery Controller in Mangere, Auckland, to oversee real-time service control and drive improvements across urban bus networks. This full-time role offers competitive pay, ideal for candidates with transportation monitoring experience and strong analytical skills. If you excel at mentoring teams and resolving disruptions, this position could accelerate your career in Australasia’s largest bus network. Posted on October 14, 2025, applications are open now—read on to learn how to apply!

Qualifications for a Senior Service Delivery Controller

To succeed as a Senior Service Delivery Controller in Mangere, you need operational expertise and leadership abilities. Kinetic requires candidates who meet these essential qualifications:

• Experience in a 7-day real-time on-road or network monitoring role within transportation.
• Proven skills in setting standards, documenting procedures, and implementing process improvements.
• Ability to coach, mentor, and conduct skill gap analyses with feedback.
• Proficiency in Microsoft Word and Excel for reporting.
• Excellent communication, interpersonal, and relationship-building skills.

Strong analytical thinking and flexibility in fast-paced environments are crucial. Kinetic values experienced controllers who enhance Mangere’s public transport reliability.

Duties as a Senior Service Delivery Controller

What does a Senior Service Delivery Controller in Mangere do? You will manage daily operations and lead enhancements. Your primary responsibilities will include:

• Controlling real-time service delivery and resolving disruptions or cancellations.
• Investigating reliability issues and coordinating incident recoveries.
• Communicating with stakeholders to handle exceptions, incidents, and accidents.
• Driving continuous improvement in punctuality, customer service, safety, and cost control.
• Monitoring team performance, scoping SOPs, and mentoring controllers.

This role suits those who balance hands-on control with strategic oversight. Your leadership will connect communities through Kinetic’s services in Mangere.

Benefits of Joining Kinetic

Kinetic makes this Senior Service Delivery Controller role in Mangere impactful with benefits that support your professional journey:

• Competitive Pay: Earn a rewarding salary in a growing network.
• Full-Time Role: Secure stability in urban operations.
• Meaningful Mission: Contribute to better journeys for New Zealand communities.
• Development Opportunities: Lead improvements in a dynamic, employee-focused company.

These benefits empower leaders to make a difference. You will advance while strengthening Kinetic’s operations in Mangere.

How to Apply for the Senior Service Delivery Controller Role

Ready to join Kinetic as a Senior Service Delivery Controller in Mangere? The application process is straightforward, but act soon as this role was posted on October 14, 2025. Follow these steps to apply:

1. Prepare your CV, highlighting your transportation experience and process improvement achievements.
2. Submit your application via Kinetic’s careers portal at careers.kinetic.co.nz, referencing the Mangere Senior Service Delivery Controller role.
3. Confirm your adaptability to a changing environment.

Kinetic welcomes skilled applicants ready to connect communities. Do not hesitate—submit your application today to secure this pivotal role!

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